Refund Policy

1. Your 14-day right of withdrawal

As a consumer you may withdraw from your contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party named by you other than the carrier, take possession of the goods. For orders delivered in several parts, the period starts when you receive the last item.

To exercise your right, inform us with a clear statement (for example by email to [email protected]). You may use the model withdrawal form below, but it is not mandatory. It is enough to send your statement before the period expires.

2. Return condition

You may inspect an accessory as you would in a shop. Keep all parts, instructions and packaging where possible. You may be responsible for diminished value caused by handling beyond what is needed to establish the item’s nature, characteristics and functioning.

3. How to return an item

• Notify us of your withdrawal within 14 days, stating your order number (format MOB-YYYY-XXXXX).
• Send the goods back within 14 days after notifying us, to the return address we provide by email.
• Pack items securely, ideally in their original packaging.
• Keep your proof of postage until your refund has been received.

4. Return costs

You bear the direct cost of returning the goods unless stated otherwise. If the goods are faulty or we sent the wrong item, we cover the return costs.

5. Refunds

• We refund all payments received from you, including standard delivery costs (but not additional costs if you chose Express Delivery), without undue delay and no later than 14 days after we receive your withdrawal notice.
• We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.
• Refunds are made using the same means of payment you used, for example by bank transfer to your account, unless agreed otherwise. You will not be charged any fees for the refund.
• Refunds are made in the currency in which you paid.

6. Loss of value

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

7. Faulty, damaged or incorrect items

Separately from the right of withdrawal, you have statutory rights if goods are not in conformity with the contract, such as an accessory damaged on arrival or not as described. Please contact us at [email protected] with your order number and, if possible, photos. Statutory remedies may include repair, replacement, price reduction or refund.

8. Order cancellation before dispatch

If you want to cancel an order that has not yet been paid or dispatched, contact us as soon as possible. Unpaid orders can be cancelled at no cost.

9. Model withdrawal form

To: Cellularline, [email protected]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____ · Ordered on / received on: ____ · Order number: ____ · Name of consumer(s): ____ · Address of consumer(s): ____ · Signature (only if on paper): ____ · Date: ____