1. Who is responsible for your data
The controller responsible for processing your personal data is Cellularline S.p.A..
Via Grigoris Lambrakis 1/a, 42122 Reggio nell'Emilia, Italy
Email: [email protected].
2. Scope of this policy
This policy applies to this website and to orders, enquiries and communications connected with it. It does not cover third-party websites that we may link to; please read their own privacy notices.
3. Personal data we collect
- Order data: first and last name, email address, phone number, shipping address (country, street, apartment, city, postal code), optional order notes, products, quantities, prices, currency, delivery method, promo code and order status.
- Contact data: name, email address, optional order number and the content of your message.
- Device storage: your shopping bag, wishlist, selected currency and cookie choices, kept in your browser’s local storage.
- Technical data: IP address, browser type, date and time of access and similar log data processed by our hosting provider to deliver the site securely.
- Optional analytics or marketing data: only if you give consent in Cookie Settings.
4. Why we use your data and our legal bases
- To accept, process, deliver and support your order, and to contact you about it — performance of a contract (Art. 6(1)(b) GDPR).
- To send payment instructions for offline/manual payment — performance of a contract (Art. 6(1)(b)).
- To answer your questions sent via the contact form — contract or legitimate interests (Art. 6(1)(b) or (f)).
- To keep accounting, tax and commercial records — legal obligation (Art. 6(1)(c)).
- To secure the website, prevent fraud and misuse — legitimate interests (Art. 6(1)(f)).
- Optional analytics and marketing cookies — your consent (Art. 6(1)(a)), which you can withdraw at any time.
5. Is providing data required?
The fields marked as required at checkout are needed to conclude and fulfil the contract. Without them we cannot process your order. Order notes and apartment details are optional.
6. Recipients and processors
We share personal data only where necessary: with our hosting and database provider, our email service provider, delivery carriers and, where applicable, payment or banking partners, tax advisers and authorities when required by law.
Processors act on our documented instructions under data processing agreements. A current list is available on request at [email protected].
7. International transfers
Where data is transferred outside the European Economic Area, we rely on an adequacy decision or appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
8. How long we keep data
We keep personal data only as long as necessary for the purposes above. Order and invoice data are retained for the statutory periods under commercial and tax law. Contact messages are deleted once your request has been resolved unless a longer period is required.
9. Your rights
- Access to the personal data we hold about you (Art. 15 GDPR).
- Rectification of inaccurate data (Art. 16).
- Erasure (Art. 17) and restriction of processing (Art. 18).
- Data portability (Art. 20).
- Objection to processing based on legitimate interests (Art. 21).
- Withdrawal of consent at any time, without affecting earlier lawful processing (Art. 7(3)).
- Lodging a complaint with a supervisory authority, in particular in your country of residence.
10. Security
We use appropriate technical and organisational measures, including encrypted connections (HTTPS), restricted database access and server-side order processing. No method of transmission over the internet is completely secure.
11. Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects for you.
12. Children
Our store is intended for adults. We do not knowingly collect data from children under the age required by applicable law.
13. Changes to this policy
We may update this policy when our services or legal requirements change. The current version is always published on this page. Last updated: 8 October 2026.
Questions? Contact customer care.